Lucky99 respects the privacy of every member and is fully committed to protecting your personal data. This document transparently explains how we collect, use, store, and protect your information.
Lucky99 ("we", "the lucky99 platform") is an online entertainment platform operating under a valid licence and in compliance with applicable data protection laws. We respect the privacy rights of every individual who uses our services and are committed to ensuring your personal data is always handled with full integrity and transparency.
This Privacy Policy ("Policy") explains in detail how lucky99 collects, processes, stores, protects, and in certain circumstances shares your personal information. It covers all your interactions with our platform — from your first visit to the website through to active use of our casino, bingo, sports, fish shooting, and wagering services.
Lucky99 operates in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010 and industry-leading international data protection standards. We continuously strive to ensure our data management practices meet or exceed all applicable legal requirements.
Lucky99 only collects data that is strictly necessary to provide a safe, fair, and quality service. Data is collected through three primary methods:
A. Data You Provide Directly
B. Automatically Collected Data
C. Data from Trusted Third Parties
Every piece of data collected by lucky99 has a clear and legitimate purpose. We use your personal data for the following purposes:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account registration and management | Name, email, phone number, date of birth | Contract performance |
| Identity verification (KYC) | ID documents, personal information | Legal obligations |
| Deposit & withdrawal processing | Bank, e-wallet, and transaction information | Contract performance |
| Fraud prevention & security | IP, session, activity logs | Legitimate interests |
| Customer Support | All data related to reported issues | Contract performance |
| Promotional communications (with consent) | Email, phone | Consent |
| Regulatory compliance & reporting | Transaction data, identity | Legal obligations |
Lucky99 will not use your personal data for any purpose other than those stated above without obtaining your prior consent. If you have given consent to receive marketing communications, you may withdraw that consent at any time through your account settings.
Lucky99 does not share members' personal data broadly. Data sharing only occurs in limited and controlled situations as follows:
Lucky99 continuously invests in high-grade security infrastructure to protect the personal data of all members. The following are the key security measures we employ:
Data Retention Period: lucky99 retains members' personal data for as long as necessary to fulfil the purpose of collection — typically for the duration of the active account plus 7 years after account closure to meet financial record-keeping and legal compliance requirements. Data that is no longer needed will be securely deleted or anonymised.
While we take all reasonable precautions, no security system can guarantee 100% absolute protection. We encourage members to also take responsibility for safeguarding their own login credentials.
Lucky99 uses cookies and similar tracking technologies to enhance user experience, maintain platform security, and understand how members use our services. The following are the types of cookies we use:
You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of some parts of the lucky99 platform.
Under Malaysia's PDPA and the data protection principles we adhere to, you hold the following rights regarding your personal data held by lucky99:
You have the right to obtain a copy of the personal data we hold about you at any time. Requests will be processed within 14 business days.
If any of your personal data is inaccurate or incomplete, you have the right to request a correction through your account settings or customer support.
You may request data deletion under certain circumstances, subject to legal record-retention obligations binding upon us.
You have the right to object to data processing for direct marketing purposes. Objections will be enforced within 5 business days.
You may request your data in a machine-readable format for transfer to another platform as needed.
Under certain circumstances, you may request that the processing of your data be temporarily restricted pending review or dispute.
To exercise any of the above rights, please contact the lucky99 customer support team via Live Chat or email at [email protected]. We will respond to all valid requests within 14 business days.
Lucky99 is a platform exclusively for adults aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.
If we find that data belonging to an underage individual has been collected unknowingly or in error, we will take immediate action to delete that data and close the relevant account without prior notice. lucky99 encourages parents and guardians to monitor their children's internet usage and ensure they do not access online gambling platforms.
The lucky99 platform may contain links or integrations to third-party services such as payment processors and game providers. Please note that lucky99 is not responsible for the privacy practices of any third-party website or service you access through those links.
Every third-party service we use has undergone a thorough security and privacy assessment by the lucky99 team. Nevertheless, we encourage you to read the individual privacy policy of each relevant third-party service provider.
Lucky99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Members will be notified of any material amendments via their registered email or in-platform notification at least 7 days before the changes take effect.
The "Updated" date at the top of this page will always reflect the latest version of the Privacy Policy in effect. Your continued use of the lucky99 platform following any amendments taking effect will be considered your acceptance of the revised policy.
We encourage you to review this page regularly to stay informed about how lucky99 protects your personal data.
If you have any questions, concerns, or complaints regarding how lucky99 handles your personal data, please contact us through the following channels:
If you believe that lucky99 has failed to meet our data protection obligations, you have the right to lodge a complaint with the Malaysia Personal Data Protection Department or the relevant regulatory body in your country.
We do not merely comply with the law — we go beyond the minimum standards to ensure your privacy is genuinely protected at all times.
All data transmitted through the lucky99 platform is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banks to safeguard their customers' financial transactions.
Lucky99 has a clear and firm policy: members' personal data has never been and will never be sold, rented, or transferred to third-party advertisers or data brokers for commercial purposes.
Our KYC identity verification process is handled by approved service providers and is fully encrypted. Your identity documents are never stored in an unsecured or publicly accessible state.
Lucky99's cybersecurity systems operate around the clock to detect and counter any threats. Our security team responds promptly to any suspicious activity to protect your account.
Lucky99 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) and is regularly updated in line with the latest legislative amendments to ensure full protection for members in Malaysia.
Lucky99 members have full control over their personal data — from updating information and withdrawing marketing consent to requesting data deletion through an easy-to-use account settings panel.
Now you know how lucky99 protects your personal data. Join over 500,000 members who trust lucky99 as their top online entertainment platform in Malaysia.
By registering, you agree to the Terms and Conditions and Privacy Policy lucky99. For users aged 18 and above only.